FAQ,s

Orders & Shipping

 

Q: Where do you ship? A: We currently ship to all states within the United States.

Q: Do you offer free shipping? A: Yes! We offer free economy shipping on all orders.

Q: How long will it take for my order to arrive? A: Our standard delivery times for economy shipping are:

  • Processing time: 1-3 business days.

  • Shipping time: 5-8 business days. Once your order ships, you will receive an email with tracking information.

Q: Can I change or cancel my order? A: We begin processing orders as soon as they are placed to ensure quick delivery. Because of this, we are unable to make changes or cancel an order once it has been submitted.

 

Returns & Exchanges

 

Q: What is your return policy? A: We accept returns for a full refund within 30 days of receiving your order. Please refer to our complete Return Policy for more details.

Q: How do I start a return? A: To begin a return, please contact us at ezmeraldajohnes@gmail.com with your order number.

Q: Is return shipping free? A: Yes, we provide free return shipping for all eligible returns.

 

Contact Us

 

Q: How can I get in touch with you? A: You can reach us by email at ezmeraldajohnes@gmail.com or by phone at 5079711425.